LET US TAKE CARE OF YOUR CUSTOMERS AS YOU FOCUS ON YOUR CORE BUSINESS
CUSTOMER SERVICE
Customer Care
*Introduce new products, service sales, and subscriptions.
*Technical Assistance
*Problem Solving and Complaint Handling
Technical Support
*Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support.
*Multiple offerings for the technology sector including hardware, software, consumer electronics and networking products
*Offerings for ISPs, MSPs, Wireless Carriers, and other Telco services in addition to retail, automotive, and new economy companies
Sales
*Cross-Selling and Up-Selling
*Data Verification Services
*Win-Back Programs and Surveys
*Customer Retention and Loyalty Management
Telemarketing/Surveys
E-COMMERCE
*Our Team follows the Three S's of E-commerce which are the Storage Space, Safety protocols, and Site Design to ensure the satisfaction of our customers.
*We offers wide range of selection sale not only limited to products but also SERVICES.
Digital Interactions
Communication and Relationship in the Digital World
Technology actually improved the lives of every people and by proving this, we can interact to every customers using the technologies that we have, we can find ways to build a strong relationship to clients.
TRANSLATION
Language translation is one of our diverse means of communication for everyone. Asean Contact Center can help you to understand well the products and services offered by the companies.
We can translate to different languages such as Lao, Vietnamese, Chinese, English, Filipino, Hmong, Malay, Khmer and Thai.
Our Agents are well trained to meet your expectation from How’s and Why’s to Ok’s and Thanks.
CONTACT CENTER OUTSOURCING
a healthy workplace environment
Our contact center ensures a good workplace for our agents to make them comfortable and influence them to motivate productive services for our clients.
floorplan layout
Going beyond customer service
As of 2021, we also offer services to create the perfect floorplan layout plan for your house. The team is led by a Project Manger that has many years experience in the field.